Review The Operating Model, Not Employee Activity

Security became the SSO approval gate; Product still lists Legal as co-owner on enterprise terms. Customer Success was added to the Launch field but has no migration outcome assigned.

Customer migration remains unowned. Backup owner missing on Incident Communication. Sales commits pilot dates without a published handoff to Engineering.

Engineering → Customer Success interface is draft-only — context, deadline, and acceptance criteria are incomplete. Security → Sales escalation path has no rejection criteria.

Actual path skipped the Security review gate on the last two Launch decisions. Legal held final authority after Sales had already promised Week 3 pilots.

Engineering belt elevated Weeks 4–8 under committed SSO work plus cross-team requests. No individual rankings, message counts, or hours — team pressure only.

Assign Customer Success as primary owner for migration cutover. Publish Engineering → CS interface. Require Security sign-off before Sales date commitments. Resolve Legal/Product contract overlap.